Frequently Asked Questions

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We take pride in our shipping speed. 90% of all orders are shipped out within 1-2 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.

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During peak sale season, restocks, and new drops the delivery of your package(s) may take a little longer. Thank you for your patience.

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The cut-off time for same day shipping for Second Day, Overnight Orders, and DHL Worldwide Express is 10am EST. Any orders placed after that time will be shipped the following business day.

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Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.

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If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated to your order.

UNITED STATES: Free standard shipping on U.S. order over $100, expedited shipping options will be shown at checkout.

CANADA: Free standard shipping on Canada orders over $200 USD, expedited shipping will be shown at checkout.

INTERNATIONAL: Shipping prices will be reflected at checkout depending on the shipping destination and weight of your order. At this time we do not offer free shipping for international orders.

*Free shipping is applied after discounts and before taxes.

Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped. Alternatively you can track your order using our convenient order tracker

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Note: Please give the tracking number 24-48 hours to update.

After your order has been shipped, arrival times on all orders depend on what shipping method was chosen.

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Domestic Shipping:

Next Day Air - 1 Business Day

2nd Day Shipping - 2 Business Days

USPS Priority Mail Express - 1 Business Day

USPS Priority Mail - 2-3 Business Days

USPS First Class Mail - 4-5 Business Days 

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International Shipping:

USPS Priority Mail Intl - 5- 15 Business days depending on the country

USPS First Class Mail Intl - 2-5 weeks depending on the country

DHL - 1 Week depending on the country

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Please note: The cut-off time for same day shipping is 10am EST. Any orders placed after that time will be shipped the following business day.

We have no control over custom fees and they vary from country to country. Customers are responsible for paying all customs fees.

Yes, we have a very secure ordering system.

We accept all major credit cards, PayPal, Apple Pay, Meta Pay, and Shop Pay Installments.

This is a common issue that happens to many customers. If you did not get an order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.

For your order to go through, you must provide us with the zip code of where you receive your credit card statements. If you supply the wrong zip code, your order will not go through.

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If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.

Although we wish we could accommodate all changes, we fulfill orders very quickly!

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Once your order has been confirmed, it’s not possible for you, or us, to change it. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, feel free to contact us immediately info@pps-liquidations.com and we will happily cancel your previous order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

Due to the nature of our business being that it is a liquidation company, returns are currently not being accepted. However if you received the wrong item, please email info@pps-liquidations.com to request authorization for exchange to receive the correct item (excluding all freebies)

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The customer will be responsible for the return shipping cost. If 24 hours have gone by since delivery, unfortunately we can’t offer you an exchange.

In your email approval form from us, you will receive a return address to complete your exchange.

In most cases they will be processed 2-3 business days through our customer service, if it was sent on your own accord it will be processed within 2-7 business days from the date it was delivered to our warehouse.

At this time, we do not offer free return shipping. The customer is responsible for the return shipping fees.

We are sorry to hear this. Customer satisfaction is our biggest priority. Please start your exchange through our email, info@pps-liquidations.com so we can take care of you!

If you have any questions about your order, please feel free to email us at info@pps-liquidations.com. We are open Mon-Fri from 8am to 4:30pm EST.

We are open Monday-Friday 8am - 4:30pm EST excluding holidays and weekends.

We respond to e-mails as quickly as we can however during high volume launches/sales please expect to hear back within 24-48 hours. We do not respond back to e-mails over the weekend. If you need immediate assistance please email the shipping manager at jason@pps-liquidations.com during our business hours, we are open Mon-Fri from 8am to 4:30pm EST.